Privacy Policy

Rappa Fencing Ltd Privacy policy Effective as of May 25, 2018. This privacy policy was last updated on November 2nd, 2023.

Contents

Introduction

What personal information is held about you and how do we use it

a. Information that you provide to us

b. Information provided to us by third parties

How long will you retain my personal information for?

How will my personal information be shared?

How is my personal information kept secure?

What are my choices with my personal information?

How we use cookies on the Rappa website

Your right to lodge a complaint with ICO

Changes to this policy

Introduction Rappa (the “data controller”) is committed to protecting your privacy and personal information, and complies with the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. This Privacy Policy relates to our use of any personal information we collect from you directly, or indirectly via third party data providers, covering individuals who:

Visit our website www.rappa.co.uk
Use our products and services
Contact us concerning our products and services
Attend or register to attend our events (including online events) or other events which Rappa participates
Complete surveys Rappa has published
Supply products or services to Rappa
Have applied to work for Rappa or are current or former employees of Rappa, or have contracted to work for or on behalf of Rappa

This Privacy Policy will explain the following:

What personal information may be collected about you
How Rappa will use this personal information
When Rappa may use this personal information to contact you
How this personal information may be shared with other parties
How your personal information will be kept secure
Your rights regarding the personal information you provide to us
The use of cookies on the Rappa website
How to contact us

In this policy, “personal information” means “information relating to an identified or identifiable natural person”. An “identifiable person” is “one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity”.

What personal information is held about you and how we use it Information that you provide to us

1. Users of our products and services Rappa collects personal information from you when you use our products or services, including name, email address, postal address, telephone number. We will use this personal information:

To carry out obligations arising from being a registered user of our product and services. The lawful basis for processing your personal information for this purpose will be “contractual need”.

To send you personalised communications which you have requested or may be of interest to you. These may include information about events, surveys, product developments. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Rappa will benefit from the continued relationship with you.

2. Individuals contacting us concerning our products and services Rappa collects personal information from you when you contact us about our products or services including name, email address, postal address, and telephone number. We will use this personal information:

To send you personalised communications which you have requested or may be of interest to you. These may include information about events, surveys, product and service developments. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Rappa will benefit from the continued relationship with you.

3. Attendees attending our events or other events which Rappa participates Rappa collects personal information from you when you contact us about our products or services, including name, email address, postal address, and telephone number. We will use this personal information:

4. Individuals who complete surveys Rappa has published Rappa collects personal information from you when you complete surveys we have published, including name and email address. We will use this personal information:

5. Companies who supply products or services to Rappa Rappa collects personal information from you when you supply products or services to Rappa, including name, email address, postal address and telephone number. We will use this personal information:

To carry out obligations arising from you providing us products or services. The lawful basis for processing your personal information for this purpose will be “contractual need”.

6. Individuals who have applied to work for Rappa Rappa collects personal information from you when you apply to work for Rappa including name, email address, postal address, telephone number, employment history, education history and details of referees. We will use this personal information:

To complete the interview process we will use your personal information to communicate with you, complete background checks where permitted by law and manage your application through the interview selection process. The lawful basis for processing your personal information for this purpose will be “contractual need”.

7. Individuals who are current or former employees of Rappa or have contracted to work for or on behalf of Rappa

8. Rappa collects personal information from you when you work for Rappa, including name, email address, postal address, telephone number, date of birth, employee identification number, bank details, national insurance number, emergency contact details and children’s name and date birth (for health cover purposes) We will use this personal information:

To enable us to employ, pay and manage your work. The lawful basis for processing your personal information for this purpose will be “contractual need”.

In case of emergencies when we will utilise your emergency contact details. The lawful basis for processing your personal information for this purpose will be in the employees “vital interests”.

To comply with applicable tax, employment and health and safety laws. The lawful basis for processing your personal information for this purpose will be “compliance with legal obligations”.

Please see the separate Employee Data Privacy Notice.

Information provided to us by third parties

1. Visitors to our website When someone visits our site www.rappa.co.uk we use third party services, Google Analytics and AdWords, to collect details of website traffic and visitor information. This includes browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. For full detailed information about the use of cookies on our website, please see the section How we use cookies on the Rappa website.

We use the website traffic and visitor information to improve our understanding of the use of the Rappa website and in order to determine what Rappa services are the most popular. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Rappa will benefit from providing relevant and relevant content which will enhance your understanding of our products and services.

How long will you retain my personal information for? We will retain and process your personal information as long as is needed to provide the products and services you are using, or to comply with our legal obligations. For personal information used by us for our own direct marketing purposes, we will retain the data whilst accurate, with communications reduced to infrequent bi-annual communication once no activity is identified in the previous 10 communications. The personal information will be erased if no engagement (no response to emails and campaigns) is received after 7 years from the initial receipt of data, with minimum information maintained to ensure future re-supply of third party business personal information is not included in future marketing campaigns, unless activity requested for by the person in question.

How will my personal information be shared? We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our websites, customer relationship management, payment processing, support, accounts, analytics and other services for us. We do not permit our third party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

Rappa does not sell, rent or lease its own non-commercial customer lists to third parties.

Rappa will in certain circumstances disclose your personal information, if required to do so by law or in the good faith belief that such action is necessary to:

Conform to the edicts of the law or comply with legal process served on Rappa

Protect and defend the rights or property of Rappa

Act under exigent circumstances to protect the personal safety of users of Rappa or the public

How is my personal information kept secure? Rappa is committed to protecting the security of your personal information. Rappa’s information security policies are aligned to the information security management system defined in ISO27001 (2013) and we will use a variety of security technologies and procedures to protect your personal information from unauthorised access, use or disclosure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Rappa secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. Rappa ensures personal information is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol, when transmitted to other web sites.

What are my choices with my personal information? Rappa is committed to providing you with control on how your data is used and processed. You can review, edit or delete your personal information free of charge by contacting us directly at Info@rappa.co.uk, by telephone or via postal communication to the contact details provided in the section Contact Us.

Your rights concerning your personal information are:

You can ask about the personal information we hold about you and we will show you, free of charge.

You can request your personal information is corrected and we will update the details and inform you when completed, free of charge.

You can object to your data being processed and we will stop processing your data, once no longer required for performance of contract or legal obligations, free of charge.

You can object to receiving direct marketing communications from us and we will stop all communications, free of charge.

You can ask for your personal information to be erased, once no longer required for performance of contract or legal obligations, which we will complete, bar keeping the minimal personal details to ensure we do not contact you again, free of charge.

Any request by you to no longer use your personal information by third parties, will also be passed to the source third party data provider to complete your request.

How we use cookies on the Rappa website Rappa use “cookies” to help personalise and enhance your online experience when visiting our website. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still visit our websites, but your ability to use some features or areas of the website may be limited. For instructions on how to control, disable or delete cookies for your browser, please visit www.aboutcookies.org.

Force24 Cookies & Tracking

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

F24_autoID

F24_personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.

A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

Your right to lodge a complaint with ICO You have the right to lodge a complaint with the Information Commissioner Office (www.ico.org.uk)

Changes to this policy Rappa will occasionally update this privacy policy to reflect company and customer feedback. Rappa encourages you to periodically review this policy to be informed of how Rappa is protecting your information.

Rappa can be contacted by email, via our website, phone or in writing Email: info:@rappa.co.uk Website: www.rappa.co.uk